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Travel Safely With Merseyrail

Merseyrail has been working hard to put a number of measures in place to make travelling on the network as safe and easy as possible, including increased services, enhanced cleaning and a new ticket.

Enhanced Cleaning

Trains and stations are being thoroughly cleaned throughout the day, every day, using specialist cleaning products. There is a focus on high touch point areas such as handrails and a number of additional measures have also been put in place:

  • Consistent, round the clock cleaning including overnight deep cleans.
  • A second round of consistent cleaning is conducted by on-board cleaners during service.
  • Specialist cleaning products are used, which help to create a protective shield.

Check out this video from Merseyrail to see what they have been up to:

Social Distancing

Social distancing signage is in place on floors, escalators and lifts to remind everyone to keep apart as much as possible. Travel advice and information is displayed across the network and is readily available on Merseyrail’s website. There are also posters across the network reminding passengers that they must wear a face covering (unless exempt) as social distancing won’t be possible at all times.

Contactless Payments

To minimise queues at ticket offices and reduce the need for passengers and staff to handle cash, Merseyrail is encouraging customers to use contactless payments where they can. Ticket machines are also available at most stations on the network.

The contactless payment limit was raised to £45 nationally to help support this method of payment.

Face Coverings

It may not be possible to socially distance at all times throughout your journey, so passengers must follow government guidance and wear a face covering at all times on the Merseyrail network, unless exempt, and that a £100 fine applies. This includes from the point of entering the grounds of a station, until exiting the network to protect staff and other passengers.

Merseyrail Flexi – Ticket

To assist with social distancing and to support passengers who are now travelling differently, Merseyrail has introduced the Merseyrail Flexi – Ticket. With just one visit to the ticket office you can buy 3 return journeys valid for travel within 7 days. It is available to buy now from any staffed station and ticket machines.

Season tickets are also available to buy on a weekly, monthly or annual basis for those passengers who are travelling more frequently.

Destination Merseyside

Merseyrail’s Destination Merseyside website is packed with ideas for days out, hidden gems and local favourites to make it easier than ever to find great places to enjoy. There are also helpful guides for family days out, places to meet friends and even the local independents that are participating in the Eat Out to Help Out scheme, all with the nearest Merseyrail station listed too.

Get there by train with Merseyrail. To plan your journey and find out more visit merseyrail.org.

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